IS MY INFORMATION SECURE AND PRIVATE?
At Paperboy, we take care to protect your privacy and secure your information. We will not disclose your personal details to third parties. For all other information about Paperboy and this website and app, please visit our terms & conditions page.
HOW DO I MAKE A PURCHASE?
Once you have found the item(s) that you wish to purchase, select add them to bag. When you are ready to complete your order, click on the bag option, which is permanently on the bottom right of your screen if you’re in the app – and then, ‘Checkout’.
If you do not have a registered account with us. You will need to enter the details necessary to complete your order. If you already have an account registered with us, you may be asked to login, and then proceed to the ‘Checkout’. Ensure that all of your address, order and payment details are correct and then confirm your order. If you have any questions on this process, or have any difficulties placing an order, please contact email@example.com as soon as you can.
WHAT PAYMENT METHODS DOES PAPERBOY ACCEPT?
We accept the following credit and debit cards: American Express, Mastercard, Maestro and Visa. We also accept PayPal, Apple Pay, Google Pay, Shop Pay and Union Pay.
HOW DO I REDEEM A EGIFT VOUCHER, DISCOUNT OR SPECIAL OFFER?
You can redeem your e-voucher, discount or special offer in ‘your shopping bag’ on our website.
CAN I ADD ITEMS TO AN EXISTING ORDER?
No, because we aim to dispatch your order as quickly as possible, we do not allow you to add items to an existing order. The easiest way to add items is to create a new order.
CAN I CHANGE MY DELIVERY ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?
No. Once an order has been dispatched, the delivery address cannot be changed. This is because your order has already been packed and may have left our warehouse. For bigger items, if you are not at the specified delivery address when delivery is attempted, the carrier should leave a ‘while you were out’ card. This card will give you the information you need to collect your parcel, or have it redelivered elsewhere.
HAS MY ORDER BEEN DISPATCHED YET?
When we dispatch your order, we will send a dispatch confirmation email to the email address which your account is registered to. You can also check the orders section of your account page.
CAN I TRACK MY ORDER?
We do not offer a tracking service at this time.
CAN I RETURN PERSONALISED ITEMS?
We can not refund you for personalised items unless it is faulty.
I’VE MADE A MISTAKE ON MY PERSONALISED ORDER - CAN I CANCEL IT?
We can not refund you for any personalised items if mistakes are made by you. Please ensure you double check spelling, and any other content you include on your product before ordering.